# Spanish for Hospitality Workers
## 160+ Essential Phrases for Hotels, Hostels & Guest Services
**Price:** $15 | **Format:** Markdown + PDF
**Category:** Hospitality / Spanish Language Learning
**Sections:** 7 + Pronunciation & Quick-Reference
**Design:** Teal + gold — warm welcome, professional hospitality theme
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> **Important Disclaimer:** This workbook is a language-learning communication aid. It is NOT a substitute for professional interpretation, and it does not replace the services of a qualified interpreter where accurate, complete communication matters. For critical, legal, or medical situations always use a certified interpreter. These everyday phrases are for casual, non-critical conversation and initial rapport-building.

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## How to Use This Workbook
- **Learn the high-frequency sections first** — greet, direct, and confirm before moving to less common phrases.
- **Practice the phonetics out loud.** The pronunciation guides use English-friendly syllables.
- **Keep the Quick-Reference Cards** at your workstation for daily use.
- **Use these phrases for basic rapport**, not for critical or legally/medically sensitive situations — always use a certified interpreter for those.
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## Pronunciation Guide
Vowels and key sounds in the phrases that follow. The phonetics use English-friendly syllables.
| Letter/Sound | How to Say It |
|------------|-------------|
| a | ah (like father) |
| e | eh (like bet) |
| i | ee (like see) |
| o | oh (like go) |
| u | oo (like boot) |
| h | always silent |
| j | strong h (like loch) |
| ll | y sound (like yes) |
| n (with tilde) | ny (like canyon) |
| rr | rolled r |

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## Section 1: Guest Check-In & Check-Out (25 Phrases)
Greeting every guest at arrival
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | Welcome to Hotel [name] | Bienvenido/a al Hotel [nombre] | byehn-veh-NEE-doh/dah ahl oh-TEHL... |
| 2 | Do you have a reservation? | Tiene una reservacion? | tee-EH-neh OO-nah reh-sehr-vah-see-OHN |
| 3 | Under what name is the reservation? | A que nombre esta la reservacion? | ah keh NOHM-breh ehs-TAH lah reh-sehr-vah-see-OHN |
| 4 | May I see your ID, please? | Puedo ver su identificacion, por favor? | PWEH-doh vehr soo ee-dehn-tee-fee-kah-see-OHN |
| 5 | Your room is number [number] | Su habitacion es la numero [numero] | soo ah-bee-tah-see-OHN ehs lah NOO-meh-roh |
| 6 | The elevator is on the right/left | El elevador esta a la derecha/izquierda | ehl eh-leh-vah-DOHR ehs-TAH ah lah deh-REH-chah / ees-kee-EHR-dah |
| 7 | Breakfast is served from [time] to [time] | El desayuno se sirve de [hora] a [hora] | ehl deh-sah-YOO-noh seh SEER-veh deh... ah... |
| 8 | The pool is open until [time] | La piscina esta abierta hasta las [hora] | lah pee-SEE-nah ehs-TAH ah-bee-EHR-tah AHS-tah lahs... |
| 9 | The wifi is free -- the password is [password] | El wifi es gratuito -- la contrasena es [clave] | ehl WEE-fee ehs grah-TWEE-toh -- lah kohn-trah-SEH-nyah ehs... |
| 10 | Do you need help with your luggage? | Necesita ayuda con su equipaje? | neh-seh-SEE-tah ah-YOO-dah kohn soo eh-kee-PAH-heh |
| 11 | Check-out time is at [time] | La hora de salida es a las [hora] | lah OH-rah deh sah-LEE-dah ehs ah lahs... |
| 12 | How was your stay? | Como fue su estadia? | KOH-moh fweh soo ehs-TAH-dee-ah |
| 13 | Would you like me to call you a taxi? | Quiere que le pida un taxi? | kee-EH-reh keh leh PEE-dah oon TAHK-see |
| 14 | You can leave the key at the front desk | Puede dejar la llave en la recepcion | PWEH-deh deh-HAHR lah YAH-veh ehn lah reh-sehp-see-OHN |
| 15 | I hope you enjoyed your stay | Espero que haya disfrutado su estadia | ehs-PEH-roh keh AH-yah dees-froo-TAH-doh soo ehs-TAH-dee-ah |
| 16 | Do you have rooms available? | Tiene habitaciones disponibles? | tee-EH-neh ah-bee-tah-see-OH-nehs dees-poh-NEE-blehs |
| 17 | For how many nights? | Por cuantas noches? | pohr KWAHN-tahs NOH-chehs |
| 18 | Do you prefer a king bed or two double beds? | Prefiere una cama king o dos camas dobles? | preh-fee-EH-reh OO-nah KAH-mah king oh dohs KAH-mahs DOH-blehs |
| 19 | There is an additional charge for late check-out | Hay un cargo adicional por late check-out | eye oon KAHR-goh ah-dee-see-oh-NAHL pohr late check-out |
| 20 | Can you pay in cash or by card? | Puede pagar en efectivo o con tarjeta? | PWEH-deh pah-GAHR ehn eh-fehk-TEE-voh oh kohn tahr-HEH-tah |
| 21 | Your receipt -- keep it for your records | Su recibo -- guardelo para sus registros | soo reh-SEE-boh -- gwahr-DEH-loh PAH-rah soos reh-HEES-trohs |
| 22 | Would you like express check-out? | Quiere hacer el check-out express? | kee-EH-reh ah-SEHR ehl check-out express |
| 23 | Can I store your luggage after check-out? | Puedo guardar su equipaje despues del check-out? | PWEH-doh gwahr-DAHR soo eh-kee-PAH-heh dehs-PWEHS |
| 24 | Any floor preference -- high or low? | Tiene alguna preferencia de piso -- alto o bajo? | tee-EH-neh ahl-GOO-nah preh-feh-REHN-seeah deh PEE-soh |
| 25 | If you need anything, dial zero from your room | Si necesita algo, marque el cero desde su habitacion | see neh-seh-SEE-tah AHL-goh, MAHR-keh ehl SEH-roh |

---
## Section 2: Room Amenities & Requests (25 Phrases)
Said BY guest requesting towels
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | I need more towels, please (as guest) | Necesito mas toallas, por favor | neh-seh-SEE-toh mahs toh-AH-yahs |
| 2 | I'll bring you extra towels right away | Le traigo toallas adicionales enseguida | leh TRY-goh toh-AH-yahs ah-dee-see-oh-NAH-lehs |
| 3 | The air conditioning isn't working | No funciona el aire acondicionado | noh foon-see-OH-nah ehl EYE-reh ah-kohn-dee-see-oh-NAH-doh |
| 4 | I'll send maintenance immediately | Voy a enviar a mantenimiento inmediatamente | voy ah ehn-vee-AHR ah mahn-teh-nee-mee-EHN-toh |
| 5 | Did you forget something in the room? | Se le olvido algo en la habitacion? | seh leh ohl-vee-DOH AHL-goh ehn lah ah-bee-tah-see-OHN |
| 6 | Is there room service? | Hay servicio a la habitacion? | eye sehr-VEE-see-oh ah lah ah-bee-tah-see-OHN |
| 7 | The room service menu is in the folder | El menu de room service esta en la carpeta | ehl meh-NOO deh room service ehs-TAH ehn lah kahr-PEH-tah |
| 8 | Do you need a crib or an extra bed? | Necesita una cuna o una cama extra? | neh-seh-SEE-tah OO-nah KOO-nah oh OO-nah KAH-mah EHK-strah |
| 9 | The pillows are too firm/soft -- do you have others? | Las almohadas son muy duras/blandas -- tiene otras? | lahs ahl-moh-AH-dahs sohn mwee DOO-rahs/BLAHN-dahs |
| 10 | Can you bring an iron to room [number]? | Puede subir una plancha a la habitacion [numero]? | PWEH-deh soo-BEER OO-nah PLAHN-chah |
| 11 | The remote control doesn't work -- it needs batteries | El control remoto no funciona -- necesita baterias | ehl kohn-TROHL reh-MOH-toh noh foon-see-OH-nah |
| 12 | Would you like your sheets changed today? | Quiere que le cambien las sabanas hoy? | kee-EH-reh keh leh KAHM-bee-ehn lahs SAH-bah-nahs |
| 13 | What time would you like housekeeping? | A que hora quiere que limpien la habitacion? | ah keh OH-rah kee-EH-reh keh LEEM-pee-ehn |
| 14 | Is there a safe in the room? | Hay caja fuerte en la habitacion? | eye KAH-hah FWEHR-teh ehn lah ah-bee-tah-see-OHN |
| 15 | The safe opens with a 4-digit code | La caja fuerte se abre con un codigo de 4 digitos | lah KAH-hah FWEHR-teh seh AH-breh kohn oon KOH-dee-goh |
| 16 | Do you need a power adapter? | Necesita un adaptador de corriente? | neh-seh-SEE-tah oon ah-dahp-tah-DOHR deh koh-ree-EHN-teh |
| 17 | Can you bring me ice to the room? | Puede traerme hielo a la habitacion? | PWEH-deh trah-EHR-meh YEH-loh |
| 18 | The hair dryer is in the bathroom | El secador de pelo esta en el bano | ehl seh-kah-DOHR deh PEH-loh ehs-TAH ehn ehl BAH-nyoh |
| 19 | How do you adjust the thermostat temperature? | Como se ajusta la temperatura del termostato? | KOH-moh seh ah-HOOS-tah lah tehm-peh-rah-TOO-rah |
| 20 | I'll set the wake-up call for [time] | Voy a programar el despertador a las [hora] | voy ah proh-grah-MAHR ehl dehs-pehr-tah-DOHR |
| 21 | Do not disturb / Please clean the room | No molestar / Por favor, limpiar la habitacion | noh moh-lehs-TAHR / pohr fah-VOHR leem-pee-AHR |
| 22 | There are robes and slippers in the closet | Hay batas y pantuflas en el armario | eye BAH-tahs ee pahn-TOO-flahs ehn ehl ahr-MAH-ree-oh |
| 23 | Can the window be opened? | Se puede abrir la ventana? | seh PWEH-deh ah-BREER lah vehn-TAH-nah |
| 24 | The windows are sealed for safety | Las ventanas estan selladas por seguridad | lahs vehn-TAH-nahs ehs-TAHN seh-YAH-dahs |
| 25 | Do you have rooms with an ocean view? | Tiene habitaciones con vista al mar? | tee-EH-neh ah-bee-tah-see-OH-nehs kohn VEES-tah ahl mahr |

---
## Section 3: Handling Complaints (20 Phrases)
Opening any complaint response
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | I'm very sorry for the inconvenience | Lamento mucho el inconveniente | lah-MEHN-toh MOO-choh ehl een-kohn-veh-nee-EHN-teh |
| 2 | I'll resolve it immediately | Voy a resolverlo de inmediato | voy ah reh-sohl-VEHR-loh deh een-meh-dee-AH-toh |
| 3 | Let me speak with the manager | Permitame hablar con el gerente | pehr-MEE-tah-meh ah-BLAHR kohn ehl heh-REHN-teh |
| 4 | I understand your frustration -- you're completely right | Entiendo su frustracion -- tiene toda la razon | ehn-tee-EHN-doh soo froos-trah-see-OHN -- tee-EH-neh TOH-dah lah rah-SOHN |
| 5 | What can I do to make it right? | Que puedo hacer para compensarlo? | keh PWEH-doh ah-SEHR PAH-rah kohm-pehn-SAHR-loh |
| 6 | I'll offer you a complimentary room upgrade | Le ofrezco un upgrade de habitacion sin costo | leh oh-FREHS-koh oon upgrade deh ah-bee-tah-see-OHN |
| 7 | I can give you a credit for the restaurant | Le puedo dar un credito para el restaurante | leh PWEH-doh dahr oon KREH-dee-toh PAH-rah ehl rehs-tow-RAHN-teh |
| 8 | The room isn't clean | La habitacion no esta limpia | lah ah-bee-tah-see-OHN noh ehs-TAH LEEM-pee-ah |
| 9 | There's a lot of noise in the hallway | Hay mucho ruido en el pasillo | eye MOO-choh RWEE-doh ehn ehl pah-SEE-yoh |
| 10 | I'll ask them to lower the volume | Voy a pedir que bajen el volumen | voy ah peh-DEER keh BAH-hehn ehl voh-LOO-mehn |
| 11 | The shower water isn't getting hot | El agua de la ducha no sale caliente | ehl AH-gwah deh lah DOO-chah noh SAH-leh kah-lee-EHN-teh |
| 12 | The neighbor has the TV too loud | El vecino tiene la television muy alta | ehl veh-SEE-noh tee-EH-neh lah teh-leh-vee-see-OHN mwee AHL-tah |
| 13 | This isn't what I booked -- I requested a room with... | No es lo que reserve -- yo pedi una habitacion con... | noh ehs loh keh reh-SEHR-veh |
| 14 | Can you show me your booking confirmation? | Me puede mostrar la confirmacion de su reserva? | meh PWEH-deh mohs-TRAHR lah kohn-feer-mah-see-OHN |
| 15 | I assure you this won't happen again | Le aseguro que esto no volvera a pasar | leh ah-seh-GOO-roh keh EHS-toh noh vohl-veh-RAH ah pah-SAHR |
| 16 | I want to speak with the general manager | Quiero hablar con el gerente general | kee-EH-roh ah-BLAHR kohn ehl heh-REHN-teh heh-neh-RAHL |
| 17 | I'll follow up personally | Voy a hacer el seguimiento personalmente | voy ah ah-SEHR ehl seh-gwee-mee-EHN-toh pehr-soh-NAHL-mehn-teh |
| 18 | You're right -- we should have handled it better | Tiene razon -- debimos haberlo manejado mejor | tee-EH-neh rah-SOHN -- deh-BEE-mohs ah-BEHR-loh mah-neh-HAH-doh meh-HOHR |
| 19 | How can I make this right for you? | Como puedo hacer que esto sea correcto para usted? | KOH-moh PWEH-doh ah-SEHR keh EHS-toh SEH-ah koh-REHK-toh |
| 20 | We value your feedback -- it helps us improve | Valoramos mucho su comentario -- nos ayuda a mejorar | vah-loh-RAH-mohs MOO-choh soo koh-mehn-TAH-ree-oh |

---
## Section 4: Directions Within the Hotel (20 Phrases)
Directing to restaurant
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | The restaurant is on the first floor | El restaurante esta en el primer piso | ehl rehs-tow-RAHN-teh ehs-TAH ehn ehl pree-MEHR PEE-soh |
| 2 | The gym is in the basement | El gimnasio esta en el sotano | ehl heem-NAH-see-oh ehs-TAH ehn ehl SOH-tah-noh |
| 3 | The public restroom is at the end of the hallway | El bano publico esta al final del pasillo | ehl BAH-nyoh POO-blee-koh ehs-TAH ahl fee-NAHL |
| 4 | The spa is across the lobby | El spa esta al cruzar el lobby | ehl spah ehs-TAH ahl kroo-SAHR ehl LOH-bee |
| 5 | The business center is to the right of the elevator | El centro de negocios esta a la derecha del elevador | ehl SEHN-troh deh neh-GOH-see-ohs ehs-TAH ah lah deh-REH-chah |
| 6 | Take the elevator to floor [number] | Tome el elevador hasta el piso [numero] | TOH-meh ehl eh-leh-vah-DOHR AHS-tah ehl PEE-soh |
| 7 | The stairs are at the back on the left | Las escaleras estan al fondo a la izquierda | lahs ehs-kah-LEH-rahs ehs-TAHN ahl FOHN-doh ah lah ees-kee-EHR-dah |
| 8 | The emergency exit is at the end of the hall | La salida de emergencia esta al final del pasillo | lah sah-LEE-dah deh eh-mehr-HEN-seeah ehs-TAH ahl fee-NAHL |
| 9 | Go straight -- it's at the end | Siga derecho -- esta al fondo | SEE-gah deh-REH-choh -- ehs-TAH ahl FOHN-doh |
| 10 | Turn left at the next hallway | Doble a la izquierda en el siguiente pasillo | DOH-bleh ah lah ees-kee-EHR-dah ehn ehl see-GWEE-ehn-teh pah-SEE-yoh |
| 11 | You're on the wrong floor -- you need to go up/down one floor | Esta en el piso equivocado -- necesita subir/bajar un piso | ehs-TAH ehn ehl PEE-soh eh-kee-voh-KAH-doh |
| 12 | The terrace is on the rooftop -- take the elevator to the top floor | La terraza esta en la azotea -- tome el elevador hasta el ultimo piso | lah teh-RRAH-sah ehs-TAH ehn lah ah-soh-TEH-ah |
| 13 | The event hall is past the restaurant | El salon de eventos esta pasando el restaurante | ehl sah-LOHN deh eh-VEHN-tohs ehs-TAH pah-SAHN-doh |
| 14 | The parking garage is underneath the hotel | El estacionamiento esta debajo del hotel | ehl ehs-tah-see-oh-nah-mee-EHN-toh ehs-TAH deh-BAH-hoh |
| 15 | The taxi stand is in front of the main entrance | La parada de taxis esta frente a la entrada principal | lah pah-RAH-dah deh TAHK-sees ehs-TAH FREHN-teh |
| 16 | The ATM is next to the front desk | El cajero automatico esta junto a la recepcion | ehl kah-HEH-roh ow-toh-MAH-tee-koh ehs-TAH HOON-toh |
| 17 | Let me walk you there -- it's a bit hidden | Permitame acompanarlo -- esta un poco escondido | pehr-MEE-tah-meh ah-kohm-pah-NYAHR-loh |
| 18 | The pool bar opens at [time] | El bar de la piscina abre a las [hora] | ehl bahr deh lah pee-SEE-nah AH-breh ah lahs |
| 19 | The gift shop is in the lobby | La tienda de regalos esta en el lobby | lah tee-EHN-dah deh reh-GAH-lohs ehs-TAH ehn ehl LOH-bee |
| 20 | The restrooms are on the other side -- cross the lobby | Los banos estan al otro lado -- cruce el lobby | lohs BAH-nyohs ehs-TAHN ahl OH-troh LAH-doh |

---
## Section 5: Concierge Recommendations (25 Phrases)
Classic concierge opening
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | Can you recommend a good restaurant? | Me puede recomendar un buen restaurante? | meh PWEH-deh reh-koh-mehn-DAHR oon bwehn rehs-tow-RAHN-teh |
| 2 | What type of food do you prefer? | Que tipo de comida prefiere? | keh TEE-poh deh koh-MEE-dah preh-fee-EH-reh |
| 3 | I'm looking for a restaurant with traditional/local food | Busco un restaurante con comida tipica/local | BOOS-koh oon rehs-tow-RAHN-teh kohn koh-MEE-dah TEE-pee-kah |
| 4 | There's an excellent place five minutes walking | Hay un lugar excelente a cinco minutos caminando | eye oon loo-GAHR ehk-seh-LEHN-teh ah SEEN-koh mee-NOO-tohs |
| 5 | Would you like me to make a reservation? | Quiere que le haga una reservacion? | kee-EH-reh keh leh AH-gah OO-nah reh-sehr-vah-see-OHN |
| 6 | For how many people and at what time? | Para cuantas personas y a que hora? | PAH-rah KWAHN-tahs pehr-SOH-nahs ee ah keh OH-rah |
| 7 | Is there a museum I shouldn't miss? | Hay algun museo que no me pueda perder? | eye ahl-GOON moo-SEH-oh keh noh meh PWEH-dah pehr-DEHR |
| 8 | The National Museum is unmissable -- it opens at [time] | El Museo Nacional es imperdible -- abre a las [hora] | ehl moo-SEH-oh nah-see-oh-NAHL ehs eem-pehr-DEE-bleh |
| 9 | How far is the beach/downtown? | A que distancia esta la playa/el centro? | ah keh dees-TAHN-seeah ehs-TAH lah PLAH-yah / ehl SEHN-troh |
| 10 | It's about fifteen minutes by taxi | Esta a unos quince minutos en taxi | ehs-TAH ah OO-nohs KEEN-seh mee-NOO-tohs ehn TAHK-see |
| 11 | There's a tour that leaves from the hotel at [time] | Hay un tour que sale del hotel a las [hora] | eye oon toor keh SAH-leh dehl oh-TEHL ah lahs |
| 12 | Would you like a city map? It's free | Quiere un mapa de la ciudad? Es gratuito | kee-EH-reh oon MAH-pah deh lah see-oo-DAHD? ehs grah-TWEE-toh |
| 13 | I recommend going early to avoid the lines | Le recomiendo ir temprano para evitar las filas | leh reh-koh-mee-EHN-doh eer tehm-PRAH-noh |
| 14 | Is this area safe to walk at night? | Esta zona es segura para caminar de noche? | ehs-TAH SOH-nah ehs seh-GOO-rah PAH-rah kah-mee-NAHR deh NOH-cheh |
| 15 | Yes, it's very safe -- but take normal precautions | Si, es muy segura -- pero tome precauciones normales | see, ehs mwee seh-GOO-rah -- PEH-roh TOH-meh preh-kow-see-OH-nehs |
| 16 | Where can I exchange money? | Donde puedo cambiar dinero? | DOHN-deh PWEH-doh kahm-bee-AHR dee-NEH-roh |
| 17 | The currency exchange is two blocks away | La casa de cambio esta a dos cuadras | lah KAH-sah deh KAHM-bee-oh ehs-TAH ah dohs KWAH-drahs |
| 18 | What attractions are good for kids? | Que atracciones son buenas para ninos? | keh ah-trahk-see-OH-nehs sohn BWEH-nahs PAH-rah NEE-nyos |
| 19 | The zoo and aquarium are excellent for families | El zoologico y el acuario son excelentes para familias | ehl soh-OH-loh-hee-koh ee ehl ah-KWAH-ree-oh sohn ehk-seh-LEHN-tehs |
| 20 | Do I need to buy tickets in advance? | Necesita comprar boletos con anticipacion? | neh-seh-SEE-tah kohm-PRAHR boh-LEH-tohs kohn ahn-tee-see-pah-see-OHN |
| 21 | Yes, I recommend it -- they sell out fast | Si, se lo recomiendo -- se agotan rapido | see, seh loh reh-koh-mee-EHN-doh -- seh ah-GOH-tahn RRAH-pee-doh |
| 22 | There's a craft market on Saturdays | Hay un mercado de artesanias los sabados | eye oon mehr-KAH-doh deh ahr-teh-sah-NEE-ahs lohs SAH-bah-dohs |
| 23 | What time is sunset? | A que hora es el atardecer? | ah keh OH-rah ehs ehl ah-tahr-deh-SEHR |
| 24 | The sunset is spectacular from the beach | El atardecer es espectacular desde la playa | ehl ah-tahr-deh-SEHR ehs ehs-pehk-tah-koo-LAHR |
| 25 | Is there anything else I can help you with? | Hay algo mas en lo que pueda ayudarle? | eye AHL-goh mahs ehn loh keh PWEH-dah ah-yoo-DAHR-leh |

---
## Section 6: Billing & Payment (20 Phrases)
Opening payment conversation
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | How would you like to pay? | Como le gustaria pagar? | KOH-moh leh goos-tah-REE-ah pah-GAHR |
| 2 | We accept cash, credit, and debit cards | Aceptamos efectivo, tarjeta de credito y debito | ah-sehp-TAH-mohs eh-fehk-TEE-voh, tahr-HEH-tah deh KREH-dee-toh |
| 3 | Can you leave a deposit in cash or by card? | Puede dejar un deposito en efectivo o con tarjeta? | PWEH-deh deh-HAHR oon deh-POH-see-toh |
| 4 | The deposit is refunded at check-out | El deposito se reembolsa al hacer el check-out | ehl deh-POH-see-toh seh reh-ehm-BOHL-sah |
| 5 | Your card was declined -- do you have another payment method? | Su tarjeta fue rechazada -- tiene otra forma de pago? | soo tahr-HEH-tah fweh reh-chah-SAH-dah |
| 6 | The total charge is [amount] -- includes taxes | El cargo total es de [cantidad] -- incluye impuestos | ehl KAHR-goh toh-TAHL ehs deh... -- een-KLOO-yeh eem-PWEHS-tohs |
| 7 | Would you like me to itemize the charges? | Quiere que le desglose los cargos? | kee-EH-reh keh leh dehs-GLOH-seh lohs KAHR-gohs |
| 8 | There is a [percentage] service charge included | Hay un cargo por servicio del [porcentaje] incluido | eye oon KAHR-goh pohr sehr-VEE-see-oh... een-kloo-EE-doh |
| 9 | This is your receipt -- please review it | Este es su recibo -- reviselo, por favor | EHS-teh ehs soo reh-SEE-boh -- reh-VEE-seh-loh |
| 10 | The minibar charge appears here | El cargo del minibar aparece aqui | ehl KAHR-goh dehl mee-nee-bahr ah-pah-REH-seh ah-KEE |
| 11 | Can I pay in dollars or [local currency]? | Puede pagar en dolares o en [moneda local]? | PWEH-deh pah-GAHR ehn DOH-lah-rehs oh ehn... |
| 12 | Today's exchange rate is [rate] | El tipo de cambio de hoy es de [tasa] | ehl TEE-poh deh KAHM-bee-oh deh oy ehs deh |
| 13 | Do you need an invoice for your company? | Necesita una factura para su empresa? | neh-seh-SEE-tah OO-nah fahk-TOO-rah PAH-rah soo ehm-PREH-sah |
| 14 | Under whose name should I make the invoice? | A nombre de quien hago la factura? | ah NOHM-breh deh kee-EHN AH-goh lah fahk-TOO-rah |
| 15 | Can I pay with Apple Pay or Google Pay? | Puedo pagar con Apple Pay o Google Pay? | PWEH-doh pah-GAHR kohn Apple Pay oh Google Pay |
| 16 | We accept contactless payments | Aceptamos pagos sin contacto | ah-sehp-TAH-mohs PAH-gohs seen kohn-TAHK-toh |
| 17 | We'll send your invoice by email | Su factura se la enviamos por correo electronico | soo fahk-TOO-rah seh lah ehn-vee-AH-mohs pohr koh-RREH-oh |
| 18 | You can pay the deposit in cash and the rest by card | Puede hacer el deposito en efectivo y pagar el resto con tarjeta | PWEH-deh ah-SEHR ehl deh-POH-see-toh ehn eh-fehk-TEE-voh |
| 19 | VAT is included in the price | El IVA esta incluido en el precio | ehl EE-vah ehs-TAH een-kloo-EE-doh ehn ehl PREH-see-oh |
| 20 | Keep it as proof of payment | Guardelo como comprobante de pago | gwahr-DEH-loh KOH-moh kohm-proh-BAHN-teh deh PAH-goh |

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## Section 7: Emergency & Security (25 Phrases)
Emergency opening
| # | English | Español | Pronunciation |
|---|-------|-------|-------------|
| 1 | It's an emergency -- call [number] | Es una emergencia -- llame al [numero] | ehs OO-nah eh-mehr-HEN-seeah -- YAH-meh ahl... |
| 2 | Is there a doctor in the hotel? | Hay un medico en el hotel? | eye oon MEH-dee-koh ehn ehl oh-TEHL |
| 3 | The nearest pharmacy is [distance] away | La farmacia mas cercana esta a [distancia] | lah fahr-MAH-seeah mahs sehr-KAH-nah ehs-TAH ah |
| 4 | Do you need an ambulance? | Necesita una ambulancia? | neh-seh-SEE-tah OO-nah ahm-boo-LAHN-seeah |
| 5 | Someone feels ill -- can you help? | Alguien se siente mal -- puede ayudar? | AHL-gwee-ehn seh see-EHN-teh mahl -- PWEH-deh ah-yoo-DAHR |
| 6 | There's a fire -- evacuate the building | Hay un incendio -- evacuen el edificio | eye oon een-SEHN-dee-oh -- eh-VAH-kwehn ehl eh-dee-FEE-see-oh |
| 7 | The emergency exits are marked | Las salidas de emergencia estan senalizadas | lahs sah-LEE-dahs deh eh-mehr-HEN-seeah ehs-TAHN seh-nyah-lee-SAH-dahs |
| 8 | Please remain calm | Mantenga la calma, por favor | mahn-TEHN-gah lah KAHL-mah, pohr fah-VOHR |
| 9 | I lost my room key | Perdi la llave de mi habitacion | pehr-DEE lah YAH-veh deh mee ah-bee-tah-see-OHN |
| 10 | I'll deactivate that key and give you a new one | Voy a desactivar esa llave y darle una nueva | voy ah dehs-ahk-tee-VAHR EH-sah YAH-veh ee DAHR-leh OO-nah NWEH-vah |
| 11 | Someone entered my room without permission | Alguien entro a mi habitacion sin permiso | AHL-gwee-ehn ehn-TROH ah mee ah-bee-tah-see-OHN seen pehr-MEE-soh |
| 12 | I'll call security immediately | Voy a llamar a seguridad inmediatamente | voy ah yah-MAHR ah seh-goo-ree-DAHD een-meh-dee-ah-tah-MEHN-teh |
| 13 | There are security cameras in all hallways | Hay camaras de seguridad en todos los pasillos | eye KAH-mah-rahs deh seh-goo-ree-DAHD ehn TOH-dohs |
| 14 | My wallet / phone was stolen | Me robaron la cartera / el telefono | meh rroh-BAH-rohn lah kahr-TEH-rah / ehl teh-LEH-foh-noh |
| 15 | We'll review the security footage | Vamos a revisar las camaras de seguridad | VAH-mohs ah reh-vee-SAHR lahs KAH-mah-rahs |
| 16 | Would you like us to call the police? | Quiere que llamemos a la policia? | kee-EH-reh keh yah-MEH-mohs ah lah poh-lee-SEE-ah |
| 17 | There's an earthquake -- stay away from windows | Hay un terremoto -- alejese de las ventanas | eye oon teh-rreh-MOH-toh -- ah-LEH-heh-seh deh lahs vehn-TAH-nahs |
| 18 | The meeting point is the parking lot | El punto de reunion es el estacionamiento | ehl POON-toh deh reh-oo-nee-OHN ehs ehl ehs-tah-see-oh-nah-mee-EHN-toh |
| 19 | Don't use the elevator -- use the stairs | No use el elevador -- use las escaleras | noh OO-seh ehl eh-leh-vah-DOHR -- OO-seh lahs ehs-kah-LEH-rahs |
| 20 | Are you hurt? Where does it hurt? | Esta herido/a? Donde le duele? | ehs-TAH eh-REE-doh/dah? DOHN-deh leh DWEH-leh |
| 21 | Stay still -- don't move until help arrives | Quieto/a -- no se mueva hasta que llegue ayuda | kee-EH-toh/tah -- noh seh MWEH-vah AHS-tah keh YEH-geh ah-YOO-dah |
| 22 | Do you have any medical conditions we should know about? | Tiene alguna condicion medica que debamos saber? | tee-EH-neh ahl-GOO-nah kohn-dee-see-OHN MEH-dee-kah |
| 23 | The defibrillator is in the lobby | El desfibrilador esta en el lobby | ehl dehs-fee-bree-lah-DOHR ehs-TAH ehn ehl LOH-bee |
| 24 | Are you taking any medication? | Esta tomando algun medicamento? | ehs-TAH toh-MAHN-doh ahl-GOON meh-dee-kah-MEHN-toh |
| 25 | Everything is under control -- help has arrived | Todo esta bajo control -- ya llego la ayuda | TOH-doh ehs-TAH BAH-hoh kohn-TROHL -- yah yeh-GOH lah ah-YOO-dah |

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## Quick-Reference Cards
The most essential phrases on a card you can keep close at hand.
### Front Desk Quick Card
| English | Español |
|-------|-------|
| Welcome | Bienvenido/a |
| Your room is... | Su habitacion es la... |
| Need help with luggage? | Necesita ayuda con equipaje? |
| Wifi is free | El wifi es gratuito |
| Check-out is at... | La hora de salida es... |
| How was your stay? | Como fue su estadia? |
| Sorry for the inconvenience | Lamento el inconveniente |
| I'll resolve it | Voy a resolverlo |
| How would you like to pay? | Como le gustaria pagar? |
| Is it an emergency? | Es una emergencia? |

### Housekeeping Quick Card
| English | Español |
|-------|-------|
| Housekeeping | Servicio de habitacion |
| Need more towels? | Necesita mas toallas? |
| Clean now? | Quiere que limpie ahora? |
| Do not disturb | No molestar |
| Need soap/shampoo? | Necesita jabon/champu? |
| Clean towels | Toallas limpias |
| Sheet change | Cambio de sabanas |
| Any problems? | Hay algun problema? |
| Good morning/afternoon | Buenos dias/tardes |
| Excuse me (entering) | Con permiso |

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